Frequently Asked Questions

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General

Question: What is check in/check out time?
Answer: Check in – 3:00 p.m.
Check out – 12 p.m.

Question: Do you allow smoking on property? In the rooms?
Answer: No, smoking is not allowed in the rooms or in the building.

Question: How much do you charge for high-speed Internet access?
Answer: Complimentary with Kimpton InTouch membership or $9.95 per day.

Question: Do you have high-speed wired and/or wireless internet access available?
Answer: Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?
Answer: Yes, it's located on the fourth floor. Open 24 hours with guest room key. Equipment includes treadmills, elliptical, bike, multi-functional trainer, dumbbells, adjustable benches, ab bench, and ballet bar.

Question: Do you offer room service? What are the hours?
Answer: Yes we do, 24 hours a day.

Question: Is breakfast included in my room rate?
Answer: No meals are included in the room rate unless specifically noted in the rate descriptions.

Question: Do you have a business center?
Answer: Yes we do, located on the second floor of the hotel.

Question: Do you have a pool?
Answer: We do not have a pool on property, however our concierge can make arrangements at a nearby facility for you.

Question: Do you have a spa? What are the hours?
Answer: No, but we do offer We do not have a spa on property, however we do offer In Room Spa treatments. Click here for more information.

Transportation/Directions

Question: How do I get to the hotel?
Answer: Please see our Maps & Directions page.

Question: How far is the hotel from the subway station?
Answer: Amtrak 30th Street station is 10 blocks from the hotel and the Local Service is SEPTA. This is two blocks from the hotel.

Question: Do you offer free shuttle service from the airport?
Answer: We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.

Question: What are your cross streets?
Answer: 17th Street and Sansom.

Question: How far are you from the convention center?
Answer: We are one mile from Pennsylvania Convention Center.

Question: Do you have onsite parking? How much is parking? Is it included in my room rate?
Answer: We offer Valet Parking only. $37 per car, $37 per SUV, $45 per oversized vehicle for overnight. Cost is not included in room rate and valet loading and unloading area is on Sansom Street.

Reservations

Question: Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
Answer: All rooms will accommodate cribs/playards, and there is no charge. No rooms will accommodate rollaways.

Question: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Answer: You must contact the site that you booked your reservation through.

Question: What is the minimum age requirement to check into the room?
Answer: You must be 18 years of age or older to check in and have a valid credit card and ID. No honor bar key will be provided for guests under 21 years of age.

Question: What is your cancellation/deposit policy?
Answer: A credit card is required at the time of booking. Reservations must be cancelled by 4 p.m. local hotel time 24 hours prior to arrival to avoid a one night's room and tax charge. Please note that for special rates, packages, and certain seasons this policy is subject to change. Please verify the actual cancellation/deposit policy for your dates of travel.

Question: Is my ID/passport required at check-in?
Answer: A valid form of government issued photo ID is required at check in.

Question: What age do kids stay for free?
Answer: Children 17 and younger stay free in parent's room with existing bedding.

Question: Do you have connecting rooms?
Answer: Yes, we do have connecting rooms. You can make a request for connecting rooms at any time, however these requests are not guaranteed.

Question: Do you have ADA rooms?
Answer: Yes, we do have ADA rooms. If you have any special needs please contact the hotel to ensure an ADA room.

Question: Do you have an early departure fee?
Answer: Yes, a charge equal to one night's room and tax may apply to guests checking out early.

Restaurant

Question: What are the hours of the restaurant/bar/lounge?
Answer: Square 1682 hours are:
Breakfast 7 a.m. – 11:30 a.m.
Lunch 11 a.m. – 2:30 p.m.
Dinner 5:30 p.m. – Midnight
Bar 11:30 a.m. – 1 a.m.

Accounting

Question: I have questions about my bill. Who do I call?
Answer: Please contact the hotel accounting department directly at 215.563.5006.

Question: What forms of payment do you accept?
Answer: Visa, MasterCard, American Express, and Discover are accepted credit cards. When you check into the hotel, we will hold the full room and tax total, plus $100 for incidental charges. This hold will be released from your account within five days of check out. We do not accept checks. If you wish to pay cash, you must still have a credit card at check in, and you can pay cash at check out.

Pets

Question: Are pets allowed? Are there restrictions for weight, height or types?
Answer: Pets are not only allowed, but encouraged. There are no weight or height restrictions. At check in the pet owner may sign a short pet contract in case of "accidents" or room damage.

Question: Do you have pet-free rooms for those with allergies?
Answer: There are designated pet free floors. We use non-allergenic cleaning supplies after all of our furry friends check out to reduce allergens. We also use an ionizer in the room to help eliminate any odors.

Question: Do you have pet-sitting or dog walking services?
Answer: We do not offer pet sitting or dog walking services, however our concierge can make recommendations for these services.

Question: How far do you have to walk to take your pet out?
Answer: Rittenhouse Square, two blocks from the hotel.

Concierge

Question: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Answer: Our full service concierge staff can arrange these and many other services for you. Please contact the hotel concierge staff directly at 215.563.5006 or e-mail them at

Question: Do you have babysitting services?
Answer: We do not offer baby sitting services, however our concierge can make recommendations for these services.

Meetings

Question: How do I book a meeting?
Answer: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal

Question: How can I create a unique atmosphere during my meeting?
Answer: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Question: Do you offer special group rates?
Answer: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

Question: Need more information about booking a meeting at a Kimpton Hotel?
Answer: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

Question: How can I book a wedding at a Kimpton Hotel?
Answer: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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